Privacy Policy

This site is managed by Retrosur C.B hereinafter Omniretro, with a work center at Calle el manzano 1, 04230, Huercal de Almería.


In Omniretro, we are committed to protecting your Personal Data(such as your name; address; telephone number; date of birth; email address; credit card number; gender; language preference; and category preferences of commodity). We will obtain the personal data that you voluntarily provide us and we will process it for the following purposes:

• Carry out operations with you and manage your membership in our customer loyalty system, if applicable;

• Send you commercial communications, as long as you have given your consent

• Understand and analyze our sales and your needs and preferences

• Develop, improve, market and supply products and services to meet your needs

• Allow you to participate in promotions and contests

• Allow you to participate in customer or interest group studies

• Process changes or returns of products

• Improve our stores

• Respond to requests or complaints.

We may keep or process said Personal Data securely anywhere in the world, as long as it is necessary for the Purposes. We use SSL (Secure Sockets Layer) technology. You may unsubscribe in the event of subscriptions or receipt of commercial emails at any time by contacting us in writing in the manner indicated in our communications.

Our web pages use cookies and beacons to help us improve the user experience. As long as your browser allows it, you can reject cookies, although with this both your use of our Website and your ability to access certain functions of the site and carry out operations may be affected.

1. Our Privacy Approach

1.1. At Omniretro, we recognize that the protection of your Personal Datais a fundamental principle for building trust and maintaining a good relationship with you.

1.2. This Privacy Policy details the commitments we have assumed and the rights that assist you in relation to the Tratamiento of your Personal Data in accordance with the applicable legislation.

1.3. Additionally, in certain specific cases this Privacy Policy may be supplemented with additional policies and terms and conditions, or with brief Privacy Statements used in relation to certain specific purposes and in different ways, which we will duly identify as mandatory.

1.4. By providing your Personal Data, Ud. you are giving your consent to the obtaining, use and Treatment(including disclosure) of your Personal Data in the manner and for the Purpose described in this Privacy Policy.

1.5. By contacting us by WhatsApp, you give your consent for us to collect the data that you provide us to store them in our files.

2. Obtaining the Data

2.1. We may communicate with you through different channels, including our stores, our customer loyalty systems and the Internet (via our sales or information web pages) or through our direct sales line (Omniretro), as well as through other means such as by post, e-mail, telephone, fax or text messages sent to your mobile phone, although our preferred form of communication will be via e-mail as it has a lesser impact on the environment. These communications may include sending and receiving information about you. Some of the data that we receive will identify you personally (as defined in section 3 below), while other data (specifically that obtained through your access to our web pages) will constitute information that will not identify you personally (according to what described in section 4 below). This Privacy Policy refers mainly to the Processing of Personal Data.

2.2. Le facilitaremos información explicándole por qué se necesitan los Datos Personales y la forma en que dichos Datos Personales serán tratados.

3. Personal data

3.1. At Omniretro we limit the volume and type of information we obtain for this purpose, which is necessary for the stated Purpose and we will not obtain your Datos Personales unless you provide it to us (directly or indirectly) voluntarily.

3.2. Although the precise details of the Personal Data obtained will vary depending on the purpose pursued in each case, in general, we will obtain the following Personal Data in relation to you:

• Name

• address

• Telephone numbers

• birthdate

• email address

• language preference; and merchandise category preferences

• DNI or national insurance number (only in markets where it corresponds in accordance with local laws or customs).

4. Non-Personally Identifiable Information

4.1. When we obtain information through our Website, as with many other websites, we also automatically obtain certain Non-Personally Identifiable Information related to the use of the website that does not directly identify you. By way of example, it includes the IP address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you access directly ours Website, the operating system that you use, the sections of the website that you visit, the pages of the website that you read and the images that you view, as well as the content that is downloaded from our Website.

4.2. We may use Non-Personally Identifiable Information to compile tracking data reports regarding site user statistics, site traffic patterns, and site purchases. The monitoring data of the reports may not be directly related to the identity of the users or their Personal Data.

4.3. In this sense, your visits to our Websitewill be recorded; however, we will not be able to personally identify you unless you specifically choose to share the information with us. We use this information to better understand how our customers use our Website and to better understand which options are the most popular and best suited to the needs of our visitors.

5. When is Personal Data Obtained and How is it Used?

5.1. At Omniretro we obtain Personal Data for the following purposes:

5.1.1. Carry out operations with you, manage sales and manage your membership in our customer loyalty system;

5.1.2. Send you commercial communications, as long as you have given your consent;

5.1.3. Understand and analyze our sales and your needs and preferences;

5.1.4. Develop, improve, market and supply products and services to meet your needs;

5.1.5. Allow you to participate in promotions and contests;

5.1.6. Allow you to participate in customer or interest group studies;

5.1.7. Process changes or returns of products;

5.1.8. Improve our Stores;

5.1.9. Respond to requests and complaints

5.1.10. Allow you to participate in our customer loyalty systems and manage your membership in them.

5.2. We will only keep Personal Data for as long as it is necessary to satisfy the Specific Purposesfor which it was obtained. We retain Personal Data in accordance with our own guidelines, procedures and principles and in line with the applicable legislation of each Relevant Jurisdiction.

5.3. We may disclose your Personal Data when required to do so under current legislation or at the request of the competent authorities.

5.4. If you give your consent (acceptance) to the receipt of these communications, you may unsubscribeat any future time by contacting us in the manner indicated in section 6.4 below.

5.5. When we need to obtain your Personal Data for a purpose about which we have not previously informed you and that is not included in this Privacy Policy, we will try to notify you and obtain your consent before proceeding to obtain said data, or in case of impossibility, after the as soon as possible. However, we will only use your Personal Data for the purpose specified prior to its use, when the Processingof your Personal Data is necessary for the fulfillment of a contract to which you are a party, in order to carry out the corresponding actions requested by you before entering into a contract, or when the Processing is necessary for other legal purposes.

6. Consent (Acceptance – Cancellation)

6.1. Acceptance: At Omniretro we will not use your Personal Data for any purpose that has not been previously specified, unless we have previously obtained your consent to do so or unless such purpose is required by law.

6.2. Consent to the provision of Personal Data is not a condition for us to sell you a product, unless the information requested is mandatory in order to fulfill a legitimate and explicitly specified purpose.

6.3. In particular, as a general rule we will request your express prior consent (acceptance) before sending you marketing communications (see point 5.1.2 above). When you have requested or agreed to receive information and marketing communications about Omniretro products.

6.4. Withdrawal: At any time you can revoke your consent to our activity of obtaining, use or disclosure (in general, Treatment) of your Personal Data by contacting us in writing in the manner indicated (by e-mail), as specified in the communications we send you, or in the relevant documents that you may have subscribed (for example, in relation to our customer loyalty system), depending on the country in which you reside or the channel through which you have previously agreed to receive our communications. If you have any questions regarding the functionality that we make available to unsubscribe, as indicated in this section, please contact us at the address or through the means indicated in section 14 of this Privacy Policy .

6.5. When you have previously agreed to receive our commercial communications in accordance with point 6.3 above, being also registered in our loyalty program, in the event that your membership in said program ends for any reason, we will not consider it as an automatic request to unsubscribe, and we will consider that we continue to have your consent unless you specifically revoke it, in accordance with the provisions of section 6.4.

7. Correction of Information

7.1. At Omniretro we keep correct, complete and updated Personal Data as necessary, taking into account its use and the interests of our clients.

7.2. You will be responsible for communicating any changes to your Personal Data and for ensuring that such information is correct and up-to-date.

8. Access and Update of Personal Data

8.1. Depending on the legislation of each Relevant Jurisdiction, some clients have the rights of access, rectification, cancellation and objection (to the treatment) of their Personal Data stored by us, and they also have the right to be informed about its use and disclosure. . Even if such rights are not provided by law, we may continue to allow you to access the information. We recommend to our clients that all requests for access to Personal Data kept by Omniretro be made in writing, although we do not impose any formal obligation in this regard. However, we may ask you to provide us with additional information that is reasonably necessary to meet your request.

8.2. In general, the response to the request for information made by a client (in accordance with section 14 below) will entail a zero or minimum cost for said client. However, subject to the laws of each Relevant Jurisdiction, a reasonable charge may be charged for the costs of response in writing, with the understanding, however, that the client must be previously informed of the exact amount of said charge, which In no case may it exceed the maximum amount allowed by the legislation of the Relevant Jurisdiction. The requested Personal Data is provided to the client in a generally understandable format.

8.3. We will modify the Personal Data contained in our database or in other places when requested by any person who reliably proves the incorrectness or inaccuracy of the Personal Data. The modifications may mean the correction, elimination or addition of information and the notification thereof to any other third party to whom the data has been disclosed. However, it is possible that we cannot modify data on return operations or purchases made in the past.

9. Effective Date and Changes to the Privacy Policy

9.1. This Privacy Policy is valid from May 2016.

9.2. We reserve the right to modify our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post the corresponding changes on the Home Page so that our users know at all times what information we obtain from them, how we use it and under what circumstances, if any, we will disclose it to other third parties. In this Privacy Policy “Home Page” means the home page of the Website. Also, in this Privacy Policy “Website” means the Omniretro website or any other website managed by Omniretro. If you continue to use our services after we have modified our Privacy Policy, you will be obliged to comply with the provisions of said changes.

9.3. If at any given time we introduce relevant changes to this policy, for example, if we decide to use the Personal Data for any other purpose other than or in addition to the Purposes described in this policy (section 5 above) or those communicated at the time of its obtaining, we will notify you via e-mail, unless we do not have your e-mail address, in which case we will resort to any other available means of communication depending on the contact information you have provided us. We will only proceed with such relevant changes when we have received your consent to that effect.

10. How do we keep your data safe?

10.1. At Omniretro we protect Personal Data against possible cases of loss or theft, as well as against unauthorized activities of access, disclosure, copying, use or modification, implementing safeguard and security measures proportional to the confidentiality of Personal Data, regardless of the format in which it is used. to be preserved.

10.2. We use a variety of methods to protect Personal Data, including:

10.2.1. Physical measures: restriction of access to offices and alarm systems in the company;

10.2.2. Technical tools: passwords and encryption according to the usual practices used in the sector;

10.3. Online security is also a priority. Omniretro incorporates security measures such as encryption and authentication tools to protect your Personal Data against unauthorized use. We also use firewalls to protect our servers and our network and prevent unauthorized users from accessing and manipulating the files and other information that we store.

10.4. We use SSL (Secure Sockets Layer) technology to protect your credit card information online. When you access the shopping cart page, your computer will begin to communicate with our server in a secure way.

11. Specific Internet Issues

11.1. Links to Other Websites

11.1.1. The Websiteand the different Omniretro Web Pages may contain links to other web pages belonging to and managed by third parties, as well as to other Internet resources. When you click on those links, you are contacting that other website or Internet resource. We do not have any type of responsibility or control over said other web pages or Internet resources or over their activities of obtaining, use and disclosure (treatment) of your Personal Data

11.1.2. We encourage you to read the privacy policies of those other websites to learn how they collect and use information about you.

11.2. Cookies – Beacons

11.2.1. Our Website (s) use cookies and web beacons.

11.2.2. Cookies are small text files that are generated when you visit our Website (s) or use our online services, which reside on your computer and can unequivocally identify your browser. We use two types of cookies: (a) session cookies are used while you visit the website and expire after you leave it, and (b) registration cookies are small files that are generated when you register or access the website, that remain on the computer with which you register and that serve to recognize you when you re-register or access the website using the same computer. We use cookies on our Website to allow you to set your personal preferences and help us provide a better user experience.

11.2.3. Cookies also help us to analyze the traffic patterns of our Website, to store user preferences and to follow their trends, so that we can understand which parts of our Website are popular and make the browsing experience more pleasant. for our users. Likewise, we may use cookies when you register online to receive services or information.

11.2.4. As long as your browser allows it, you can reject cookies, although with this both your use of our Website and your ability to access certain functions of the site and carry out operations may be affected.

11.2.5. Tracking Tags / Beacons: Each page on our Website contains tracking pixels that allow us to track your progress through the various pages you visit on the website. This information is segregated (depersonalized) before being analyzed.

12. Minors

12.1. We will never knowingly obtain or request Personal Data from minors under sixteen (16) years of age without having previously obtained the required verifiable parental consent. No one under the age of 16 should provide us with information. In the event that we detect that a person under 16 years of age has provided us with Personal Data without the mandatory verifiable parental consent (such as when, for example, information is provided through our Website), we will proceed to delete said Personal Data from our files.

13. Compliance with the Law

13.1. Omniretro has implemented the necessary procedures to receive and respond to inquiries regarding Omniretro’s policies and practices regarding its handling of Personal Data. All complaints or inquiries must be made in writing and sent to the address indicated in section 14 below, although we do not impose any formal requirement in this regard.

13.2. Omniretro will study all complaints. The requests will be sent to the corresponding Person in charge of the Personal Data. When there are well-founded reasons for the complaint, Omniretro will adopt the necessary measures to solve the matter, including, if necessary, the modification of its policies and practices.

14. Contact with Us

14.1. If you have any questions or concerns regarding this Privacy Policy or the data collection practices described here, please contact us:

By e-mail:

14.2. We remind you that no
You must send confidential information such as passwords, bank account details, etc. by non-encrypted means (such as e-mail). If you wish to unsubscribe, please refer to point 6.4 above.