GENERAL TERMS OF SALE

1. GENERAL INFORMATION

The ownership of this website, https://omniretro.com (hereinafter, the “Website”) belongs to REDONIA SL (VAT ID B56144215), with the following contact details:

• Trading name: OmniRetro
• Registered office: Calle El Manzano 1, 04230 Huércal de Almería
• Email: [email protected]
• Commercial Register: Registered in the Commercial Register of Almería, Volume 2277, Book 0, Page 73, Sheet AL-633303, Entry 1.

This document regulates the conditions governing the use of the Website and the purchase of products and/or services (hereinafter, the “Conditions”). By using the Website or requesting a purchase, the user accepts these Conditions, the Legal Notice, the Privacy Policy, and the Cookie Policy.

The Conditions may be modified. Those in force at the time of purchase shall apply.

2. THE USER

Accessing, browsing, and using the Website confers the status of user (“User”) and implies acceptance of these Conditions and applicable regulations.

• Use the Website only for valid enquiries and purchases.
• Do not make false or fraudulent purchases.
• Provide truthful and lawful data.

The User declares to be over 18 years of age and to have legal capacity. The Website is primarily aimed at residents of Spain and the EU.

When registering, the User undertakes to keep their account up to date, safeguard their password, and notify any unauthorised use.

3. PURCHASE OR ACQUISITION PROCESS

The User shall follow the online purchase process and complete it with the action “Place order”, “Go to PayPal”, or equivalent. They may review and correct data before payment.

Accepted payment methods:

• Bank transfer
• Card (Redsys)
• Bizum
• Klarna (surcharge 4.9%)
• PayPal (surcharge 3.4%)

Orders by transfer will be cancelled if payment is not received within 10 days. An electronic invoice may be generated at the User’s request ([email protected]).

Communications associated with transactions may be archived in compliance with data protection regulations.

4. AVAILABILITY

Orders are subject to availability and force majeure. In case of stock shortage or inability to supply, the User will be contacted for alternatives or refund within ≤ 14 days.

All arcade furniture and adhesive vinyls require a production lead time that will vary depending on the workload.

5. PRICES AND PAYMENT

Prices are in euros (€) and include taxes, except where legally exempt.

Shipping costs

• €4.95 mainland.
• Free from €100 mainland.
• Outside mainland and Europe: calculated by weight, visible before payment when entering address.

Transport agencies used: OmniRetro works with different courier companies —Seur, DHL, Correos Express, Zeleris, TNT, Correos, DHL and UPS— to guarantee the best service according to destination and order type. The agency assignment is automatic and cannot be manually selected by the customer.

Exports

Canary Islands, Ceuta, Melilla, United Kingdom, and Switzerland: no taxes on the Website. Customs clearance and handling charges are the customer’s responsibility.

Cards are subject to bank authorisation. SSL is used. Pre-authorisation may be carried out and the charge will be made upon confirmation of shipment.

6. DELIVERY

Deliveries to mainland Spain and the Balearic Islands, and to other European countries according to the shipping options available on the Website. No automatic shipping is offered to the Canary Islands, Ceuta or Melilla: for these territories, shipping is only arranged under a prior quote requested before purchase, and destination taxes and customs handling charges are the customer’s responsibility. Specific conditions apply to the United Kingdom and Switzerland.

• Furniture requiring manufacture: usual shipping 7–10 working days. During specific campaigns such as Christmas and Black Friday, this lead time may extend up to a maximum of 20 working days.
• Adhesive vinyls: shipping ~7 working days.

If the delivery date cannot be met, the User will be informed for a new date or refund. Deliveries on working days.

Receipt of damaged products

Upon receipt of the order, it is recommended to check the condition of the packaging before signing for delivery.
If visible damage to the package or product is detected, it must be notified to OmniRetro within a maximum period of 5 calendar days from receipt, sending photographs of the outer packaging, inner packaging, shipping label, and observed damage.
These images are essential to open a claim with the transport agency; without them, the incident cannot be processed and the shipment will be deemed accepted in good condition.
Once the claim is validated, OmniRetro will manage the replacement or repair of the product at no additional cost to the customer.

Incorrect or incomplete addresses

If the address is incorrect or incomplete and delivery is not possible, shipping costs will not be refunded. A new delivery requires payment of the new shipment.

Risks and ownership

Ownership is transferred with full payment or with delivery if later. Risks pass to the User upon delivery of the product.

7. TECHNICAL MEANS TO CORRECT ERRORS

Before confirming the order, the User may correct errors. After completion, they must contact OmniRetro immediately. In their account they can review and modify personal data. See also the Privacy Policy.

8. RIGHT OF WITHDRAWAL AND RETURNS

8.1 Withdrawal (non-personalised products)

The consumer User has 14 calendar days to withdraw without reason from receipt. To exercise it, they must communicate it unequivocally (postal mail or e-mail to [email protected]). The refund will include standard shipping costs and will be made by the same payment method within 14 days from when we receive the goods or proof of their return. The User bears the direct cost of return and any diminution in value resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

If the customer does not collect the order at the assigned delivery point or locker and the package is automatically returned to the sender, the return costs incurred will be borne by the customer and deducted from the refund.

8.2 Withdrawal exclusions (personalised and/or unsealed products)

In accordance with Article 103.c of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

At OmniRetro, the following are considered personalised, by way of example:

• Arcade furniture, bartop kits, and pedestals configured through material, colour/finish, hole size, speakers, U-molding, and accessories options selected by the customer.
• Vinyls whose order requires choosing bartop model, pedestal type, and gloss or matte finish, or specific measurements/adaptations.

Likewise, under Article 103.e, withdrawal does not apply to sealed goods not suitable for return due to health protection or hygiene that have been unsealed after delivery.

Therefore, in the above cases no returns or refunds will be accepted once the manufacturing process has begun or if the product has been unsealed, assembled, or used, unless one of the incidents in section 8.3 occurs.

8.3 Return for defect, damage in transport, or error attributable

• Manufacturing defect: the product will be repaired, replaced, or resent at no cost.
• Damage during transport: must be notified within 5 calendar days from receipt, providing photographs of the outer packaging, inner packaging, label, and damage.
• Error in configuration attributable to OmniRetro: will be corrected at no cost to the User.

9. LIABILITY EXEMPTION

• Losses not attributable to OmniRetro or not reasonably foreseeable.
• Business losses.
• Display differences due to resolution or browser.
• Transport incidents beyond OmniRetro’s control.
• Technical failures or unavailability of the Website.
• Misuse or wear by the User.
• Force majeure (strikes, riots, disasters, inability to use transport or telecommunications, acts or orders of authorities, etc.). Obligations shall be suspended while the cause lasts.

10. COMMUNICATIONS AND NOTIFICATIONS

All communications between the User and OmniRetro related to the contracting of products or the use of the Website shall be made in writing through the contact means indicated in these Conditions or on the Website itself.

OmniRetro may contact the User by email, telephone, or postal mail, using the data provided during the purchase process. For contractual purposes, the User accepts that notifications and communications made by electronic means have full legal validity and produce the same effects as if they had been made in writing on paper.

In case of dispute or relevant communication, both parties undertake to keep a copy of messages or acknowledgements of receipt as proof of the correspondence maintained.

11. WAIVER AND PARTIAL NULLITY

OmniRetro’s failure to require strict compliance with any of the User’s obligations shall not constitute nor be interpreted as a waiver to demand them in the future. No waiver of a specific right or action shall imply waiver of other rights or actions arising from the contract.

If any of these clauses is declared null or ineffective by a final resolution of the competent authority, the remaining provisions shall remain in force and shall be interpreted in a manner that preserves the purpose of the contract to the greatest extent possible.

12. APPLICABLE LAW AND JURISDICTION

These Conditions shall be governed by and interpreted in accordance with Spanish law. In case of dispute, both parties agree to submit to the competent courts and tribunals in accordance with Article 90 of Royal Legislative Decree 1/2007.

When the User has the status of consumer, they may choose, at their discretion, the courts of their domicile or that of OmniRetro. In addition, the User has the option to resort to the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

13. PERSONAL DATA PROTECTION

The personal data provided by the User during the purchase process shall be processed in accordance with the Privacy Policy of the Website and in compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

The processing is intended for order management, invoicing, customer service, commercial communications (when consent has been given), and compliance with legal obligations. The User may exercise their rights of access, rectification, erasure, objection, limitation, and portability by sending a request to [email protected].

OmniRetro applies appropriate technical and organisational measures to ensure the confidentiality, integrity, and availability of the personal data processed.

14. OMNICOINS POINTS PROGRAMME

14.1 What they are. OmniCoins are loyalty points that OmniRetro grants to Users with an account for their purchases on the Website. They are not money and cannot be exchanged for cash or transferred to another person.

14.2 How they are earned. For each order, the User earns 1 OmniCoin for every euro paid for products (VAT included, excluding shipping costs), rounded to the nearest OmniCoin. The part of the order paid with OmniCoins or with discounts does not earn OmniCoins.

14.3 When they are credited. The OmniCoins from an order are credited to the User’s balance 14 days after the order is shipped. Until then, they are shown as pending.

14.4 Value and use. 100 OmniCoins are equivalent to a €1 discount on a subsequent order. The discount applies to products, never to shipping costs, and may never exceed the amount outstanding for products. The User must be logged in to use them.

14.5 Combination with coupons. The OmniCoins discount may be combined with ordinary promotional coupons. It may not be combined with individual-use coupons or with promotions that expressly state so.

14.6 Expiry. OmniCoins expire 12 months from the date on which they are credited to the balance. The oldest OmniCoins are always used first. OmniRetro will notify the User by email, 15 days in advance, of any OmniCoins that are due to expire.

14.7 Cancellations and returns. If the order is cancelled or refunded in full, the OmniCoins it generated are withdrawn and any OmniCoins used on it are returned to the balance. If only part of the order (in products) is refunded, the proportional part of the OmniCoins generated is withdrawn and the proportional part of those used is returned. If the OmniCoins have already been spent, the balance may not fall below zero.

14.8 Guest purchases. Purchases made without an account generate OmniCoins only if the purchaser creates their account, or logs in to the account they already had with the same email address, from the order confirmation page within two hours of placing the order. After that period, the OmniCoins from that order cannot be claimed.

14.9 Changes. OmniRetro may modify the terms of the programme, or terminate it, giving sufficient prior notice and honouring the OmniCoins already credited at least until they expire.

14.10 Where to check. The balance, pending OmniCoins and history can be found under “My account → My OmniCoins”.